These general conditions of sale were supplemented on March 1, 2020 by article 15 relating to the out-of-court settlement of disputes.
1- Purpose and acceptance of the general conditions
The “KenteMust” site (hereinafter referred to as the “Site”) is an e-commerce site accessible via the Internet at the address www.kentemust.co. It is open to any user of this network (hereinafter referred to as “User”).
It is hosted by:
Headquarters: 2 rue Kellermann 59100 Roubaix France
The “KenteMust” Site offers the sale of fashion accessories to Internet users browsing the Site (hereinafter referred to as “Users”). For the application of the present, it is agreed that the User and “KenteMust” will be collectively referred to as the “Parties” and individually referred to as “Party”, and that the User who validated an order will then be referred to as “Buyer”. The rights and obligations of the User necessarily apply to the Buyer.
Any order for a Product offered on the Site implies consultation and express acceptance of these general conditions of sale, without however this acceptance being conditioned by a handwritten signature on the part of the User.
It is specified that the User can save or print these general conditions of sale, provided however not to modify them.
“KenteMust” reserves the right to modify these General and Specific Conditions of Sale at any time, without notice, it being understood that such modifications will be inapplicable to reservations and orders previously accepted and confirmed by the Buyer.
These conditions apply to the exclusion of any other document.
2- Products sold on www.kentemust.co
All product offers offered on the Site are limited to mainland France and Corsica.
The Purchaser may, before placing an order, read the essential characteristics of the product (s) he wishes to order on the “KenteMust” Site.
Purchase offers including promotional offers are valid as long as they are advertised on the Site.
3- Prices of products for sale on the site
The prices appearing on this Site are indicated in Euros all taxes included and are liable to change during the year, it being understood that the products ordered are invoiced at the prices in force when the order is registered.
They include shipping costs.
Any order implies acceptance without restriction or reservation to these general conditions of sale.
The Buyer accepts that the order recording systems of “KenteMust” are worth proof of the nature of the agreement and its date.
The amount of each order is limited to the sum of 1000 Euros per order. In addition, the same product reference cannot be ordered for a quantity greater than 5 items per order.
When the order is confirmed by clicking on the “Finish order” button, the Buyer declares to accept it as well as these general conditions of sale. The order form can be printed.
Upon registration of the order, a detailed acknowledgment of receipt thereof will be sent to the Purchaser, at the email address he has indicated.
This acknowledgment of receipt will specify the exact amount invoiced and the terms of delivery of the order.
This acknowledgment of receipt constitutes acceptance of the order and will validate the transaction subject to payment of the order.
If one or more products are unavailable after placing the order, you will be notified by email. The amount of your order will be recalculated and you will be debited for the new amount, minus any missing products. If your order is completely unavailable you will be notified by email and you will not be charged.
For any problem concerning your order, please write to us at firstname.lastname@example.org. In case of damaged package, your request can only be processed by our carrier if it contains: the order number, a photo of the box with the label and barcode, photos of the damaged products.
You can also cancel an order placed on the site by contacting Customer Service on + 33 6 (0) 59 55 90 59. If Customer Service informs you that the order has already been processed, you cannot cancel it: you must then refuse the package when upon receipt of your order.
“KenteMust” however reserves the right to suspend or cancel any order from a Buyer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason including the abnormal nature of the order.
All orders are payable in euros.
To pay for his order, the Buyer has the following payment method: bank card.
The bank cards accepted on the site are as follows: Visa, Master Card and American Express.
Payments via PayPal are also accepted.
The Buyer guarantees to “KenteMust” that he has the necessary authorizations to use the payment method he has chosen, when registering the order form.
“KenteMust” reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in the event of non-payment of any sum that would be due by the Buyer or in the event payment incident.
Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to amounts unpaid at the end of a period of ten days following the date of invoicing.
In the context of the fight against fraud on the Internet, information relating to your order may be transmitted to any competent authority for verification.
Payment security on the site is also ensured by an SSL Web certificate.
6- Delivery of orders
The products will be delivered to the address indicated by the Buyer on the order form, according to the delivery method chosen from the methods described in the Shipping / Delivery page.
Delivery will take place within an average of 2 to 7 days from receipt of the order form, depending on the delivery method chosen and maximum within 30 days from receipt of the order form.
7- Legal warranty
The Buyer benefits from the provisions of the legal guarantee of conformity in application of articles L. 211-4 and following of the Consumer Code and of the legal guarantee of hidden defects in application of articles 1641 and following of the Consumer Code.
Return costs will be reimbursed by the customer.
For any complaint, the Buyer can contact “KenteMust” at the following address: email@example.com.
8- Right of withdrawal
The Buyer has a period of 14 clear days from the date of receipt of the product, to return at his expense, the products ordered, for reimbursement.
The reimbursement will be made by any means of payment chosen by the Purchaser expressed after the exercise of his right of withdrawal, at the latest within 14 days of the date on which the right is exercised (upon receipt of the returned order or proof of shipment of the returned product).
9- Instructions for the return of products
The products can be returned by the Buyer under the conditions and according to the instructions below:
We accept the return of any item purchased on the site if it is returned within 3 days from the date of receipt of the order by the Purchaser.
We invite the buyer to attach the Return Form attached to his order to his shipment, in order to facilitate the processing of said return.
The refund concerns the total amount paid for the purchase, including delivery costs. It should be noted that under Article L. 121-21-4 of the Consumer Code, only standard delivery costs will be covered (the amounts corresponding to express or special shipments will not be covered ).
The shipping costs of the return package are paid by the customer.
The product must be intact, in its original condition, in its packaging, with its accessories and instructions. It must not have been used.
If a box or set should be returned, it is imperative to send the entire box or set.
In special cases of altered texture or fragrance or intolerance we invite you to contact us in advance by email at firstname.lastname@example.org. A specific return procedure will then be communicated to you.
To return an item, the Purchaser is advised to follow the following instructions:
Use the original packaging to return the product.
Fill out and attach the Return Form attached to your order.
Stick the prepaid return label attached to the order (above the return form) on the package
Drop off the return package at your nearest UPS center and keep proof of postage. Find your nearest UPS center: www.ups.com/dropoff
Any risk related to the return of the product is the responsibility of the Buyer.
10- Retention of title
“KenteMust” retains full and entire ownership of the products sold until full payment of the price, in principal, fees and taxes included.
“KenteMust” cannot be held responsible for the non-performance of the contract in the event of a stock shortage, except in the case of promotion by the price not intended to run out of stocks, or in the event of unavailability of the product due to a case force majeure.
“KenteMust” declines all responsibility:
for any interruption of the site;
for any occurrence of bugs;
for any damage resulting from a fraudulent intrusion by a third party leading to a modification of the information made available on the site;
and more generally any direct or indirect damage, whatever the causes, origins, nature or consequences, including in particular loss of profits, customers, data or any other loss of intangible property that may occur due to the ” anyone’s access to the Site or the impossibility of accessing it or the credit granted to any information coming directly or indirectly from the latter.
12- Intellectual property
In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all the elements, brands, drawings, models, photographs, texts, illustrations, logos, sequences animated or not, sound or not, graphics etc. found on this site and their compilation are the exclusive property of KenteMust, which does not grant any license or any other right than that of consulting the Site. The reproduction, or the use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes is expressly prohibited. Neither the Site (in whole or in part), nor its content, nor the brands may be used, reproduced, duplicated, copied, sold, resold, made accessible, modified or exploited in any other way, in whole or in part, for any purpose whether this is without the prior written consent of KenteMust. Any other use constitutes forgery.
13- IT and Liberties
The information collected is intended for “Kente Must”, and for companies to its service providers in order to process the Customer’s order and send, unless the Customer objects, information on the products and services of “KenteMust”, perform customer relationship management (CRM) operations and / or managing the Customer’s membership in the loyalty program. The Customer has a right of access, rectification, opposition and deletion of the data concerning him with “KenteMust” by contacting Customer Service.
14- Applicable law
Sales of “KenteMust” products are subject to French law.
The Buyer is informed of the possibility of using consumer mediation for disputes that may arise regarding the sale of “KenteMust” products.
Referral to the mediator is only possible if the Buyer has already contacted Customer Service and has not received a response or satisfaction with his complaint.
The European Commission offers a one-stop shop for consumers and professionals wishing to resolve, out of court, disputes arising from online transactions. This service can be accessed at the following address: //ec.europa.eu/odr.
If you have any questions regarding possible dispute resolution, please contact our Customer Service or email email@example.com.